Return & Refund Policy

At Rova Decor, we're committed to your complete satisfaction. We stand behind the quality of every piece we curate, and we want you to love what you bring into your home. If something isn't quite right, we're here to make it right.


Our 30-Day Return Promise

We accept returns on eligible items within 30 days of delivery. Whether a piece doesn't fit your space as imagined or you've changed your design direction, we understand—and we've made returns simple.

Holiday Extended Returns: Orders placed between November 1st and December 24th may be returned until January 31st of the following year.


Return Eligibility Requirements

To qualify for a return, items must meet the following conditions:

Eligible for Return:

  • Item is unused, undamaged, and in original condition

  • All original packaging, tags, and accessories are included

  • Proof of purchase (order number or receipt) is provided

  • Return request is initiated within 30 days of delivery date

Please note: We inspect all returned items upon receipt. Items that show signs of use, damage, assembly, or alteration may not be eligible for a full refund.


Non-Returnable Items

For quality and safety reasons, certain products cannot be returned:

  • Final sale items (marked as "Final Sale" at checkout)

  • Custom or personalized products (made-to-order items, custom dimensions, personalized engravings)

  • Clearance items (discounted 50% or more from original price)

  • Intimate or hygiene-sensitive items (bedding, bath linens, pillows) unless received defective or damaged

  • Digital products (e-books, digital prints, downloadable content)

  • Gift cards and vouchers

  • Products showing signs of use, assembly, or installation

If you received a defective or damaged item from the above categories, please contact us immediately—we'll make it right.


How to Initiate a Return

We've streamlined our return process to make it as effortless as possible:

Step 1: Contact Us
Email hello@rovadecor.com within 30 days of delivery with:

  • Your order number

  • Item(s) you wish to return

  • Brief reason for return (helps us improve)

  • Photos (if item arrived damaged or defective)

Step 2: Receive Authorization
Our team will respond within 24-48 business hours with:

  • Return authorization number (required for processing)

  • Return shipping address

  • Packing instructions

Step 3: Pack & Ship

  • Securely pack item(s) in original packaging when possible

  • Include all accessories, tags, and documentation

  • Write the return authorization number clearly on the outside of the package

  • Ship via a trackable carrier of your choice (we recommend keeping your tracking receipt)

Step 4: Confirmation
You'll receive email confirmation once we receive and inspect your return.


Return Shipping Costs

Customer Responsibility: Customers are responsible for return shipping costs for all standard returns (preference, wrong size, change of mind, etc.).

We recommend using a trackable shipping method, as we cannot be held responsible for returns lost in transit. Keep your tracking receipt until your refund is processed.

International Returns: International customers are responsible for all return shipping costs, including any customs fees or duties. Please use a trackable shipping method.

Important: Original outbound shipping costs are non-refundable for standard returns. Only the product cost will be refunded once your return is approved.


Refund Process & Timeline

Once your return is received and inspected, we'll process your refund promptly:

Inspection & Approval (2-5 business days)
Our team will inspect the returned item(s) and verify eligibility. You'll receive an email notification confirming approval or explaining any issues.

Refund Processing (2-3 business days)
Approved refunds are processed within 2-3 business days of approval. Refunds are issued to your original payment method.

Bank Processing Time (5-10 business days)
Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account. Please check with your bank if you don't see the credit after this timeframe.

Refund Amount:

  • Product price refunded in full (for eligible returns in original condition)

  • Original shipping costs are non-refundable

  • Return shipping costs are not reimbursed (customer responsibility)


Partial Refunds

In certain circumstances, partial refunds may be issued:

  • Item returned with visible signs of use or minor damage

  • Item missing parts, accessories, or original packaging (up to 25% deduction)

  • Item returned after the 30-day window (at our discretion, up to 50% deduction)

Restocking Fees:
A 15-20% restocking fee may apply to large furniture items or bulky products returned due to customer preference. This fee covers inspection, repackaging, and re-listing costs. Restocking fees do not apply to defective or damaged items.


Exchanges

At this time, we do not offer direct exchanges. If you'd like a different size, color, or product, please:

  1. Return the original item following the process above

  2. Place a new order for your preferred item

This ensures you receive your new selection as quickly as possible while your return is being processed.


Damaged or Defective Items

We take great care in packaging your order, but sometimes things happen in transit. If your item arrives damaged or defective:

Contact us immediately at hello@rovadecor.com with:

  • Your order number

  • Clear photos of the damage (packaging and product)

  • Description of the issue

We'll respond within 24 hours with one of the following solutions:

  • Full refund

  • Free replacement shipped immediately

  • Partial refund if you'd like to keep a slightly damaged item

We cover all return shipping costs for defective or damaged items.

Important: Please inspect your order upon delivery and report any damage within 48 hours. Claims made after 48 hours may not be eligible for prepaid return shipping.


Wrong Item Received

If we sent you the wrong item—we apologize! Contact us at hello@rovadecor.com and we'll:

  • Ship the correct item immediately (expedited if available)

  • Cover all associated shipping costs

This is our error, so you pay nothing for the return.


Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account – Sometimes refunds are posted but not immediately visible

  2. Contact your credit card company – Processing can take several business days

  3. Contact your bank – There's often a processing period before refunds are posted

  4. Still nothing? – Email us at hello@rovadecor.com with your return tracking number and we'll investigate


Order Cancellations

Before Shipment: If you'd like to cancel your order before it ships, contact us immediately at hello@rovadecor.com. If we can stop the shipment, we'll issue a full refund with no deductions.

After Shipment: Once an order has shipped, cancellations are no longer possible. You may return the item(s) following our standard return process once delivered (customer pays return shipping).


Gift Returns

Gift purchased with gift receipt: The recipient will receive a store credit for the return value, valid for 12 months. Return shipping costs still apply.

Gift without gift receipt: Refund will be issued to the original purchaser's payment method. We'll notify the purchaser of the return.


Questions About Your Return?

Our customer experience team is here to help with any return or refund questions.

Contact Us:
Email: hello@rovadecor.com
Website: rovadecor.com/contact
Response Time: Within 24-48 business hours (Monday-Friday)

Return Shipments To:
(Specific address provided in your return authorization email)

By making a purchase at Rova Decor, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.