Ordering & Shipping Policy

At Rova Decor, we believe every piece deserves a journey as beautiful as its destination. We're committed to delivering your carefully selected home decor safely and efficiently, no matter where you are in the world.

Complimentary Shipping Worldwide

We're pleased to offer free standard shipping on all orders to make elevated living accessible to everyone.

Delivery Timeframes

We ship from strategically located fulfillment centers across the globe to ensure your order arrives promptly. Estimated delivery times by region:

Please note: These are estimated timeframes from the date of shipment. Actual delivery may vary based on your exact location, local carrier performance, and customs processing. In rare circumstances, delivery may take up to 35 business days.

Our Global Network

Rova Decor operates fulfillment centers in the United States, United Kingdom, and China. We carefully select the optimal warehouse for your order based on product availability and your delivery address to ensure the fastest possible delivery.

If your nearest warehouse is temporarily out of stock, we'll automatically fulfill from our next closest location—your delivery timeline will reflect this, and we'll keep you informed throughout the process.

Order Processing

Standard Processing: 2-5 business days
Peak Season Processing (Nov-Jan, major holidays): 5-10 business days

Once your order is processed, it's transferred to our shipping partners within 1-2 business days. You'll receive a shipment confirmation email with tracking details as soon as your order leaves our warehouse.

Need to modify your order? Contact us at hello@rovadecor.com within 8 hours of purchase with "ORDER MODIFICATION" in the subject line. Once an order has shipped, changes can no longer be made.

Trusted Shipping Partners

We partner with world-class carriers to ensure secure, reliable delivery:

• United States: USPS, UPS, FedEx

• United Kingdom: Royal Mail, DPD, Evri

• Canada: Canada Post, UPS

• Australia: Australia Post, Sendle

• Europe & International: DHL, FedEx, UPS, or your national postal service

Order Tracking

Every shipment includes full tracking capabilities. You'll receive:

1. Order Confirmation – Immediate email upon purchase

2. Processing Update – When your order enters fulfillment

3. Shipment Notification – Tracking number and carrier details once dispatched

Multiple packages: For logistical efficiency, orders containing multiple items may ship separately. Each package will have its own tracking number.

Haven't received tracking within 7 business days? Please reach out to hello@rovadecor.com—we're here to help.

Delivery & Receiving Your Order

Ensuring Successful Delivery:

Please double-check your shipping address at checkout. We cannot be held responsible for delays or failed deliveries resulting from incomplete or incorrect address information provided by the customer.

Delivery Methods:

• Packages are delivered via your local postal service or courier

• Signature may be required for high-value orders

• If you're unavailable, carriers will leave a delivery notice with collection or re-delivery instructions

Package Marked as Delivered?
If tracking shows "delivered" but you haven't received your order:

1. Check with household members, neighbors, or building management

2. Review any safe-place instructions you may have provided

3. Contact your local carrier using the tracking number

4. If unresolved after 48 hours, email us at hello@rovadecor.com

Once a carrier confirms delivery, responsibility transfers to the recipient. We recommend arranging a secure delivery location or requiring signature confirmation for valuable orders.

International Shipping & Customs

We're proud to ship to over 200 countries worldwide. However, international shipments may be subject to customs fees, import duties, and taxes determined by your country's regulations.

Important: Customs fees are the responsibility of the recipient and are not included in your order total. These fees vary by country and are collected by your local customs authority upon package arrival.

We cannot predict or control these charges, but we'll complete all necessary customs documentation accurately to facilitate smooth clearance. The declared value on customs forms reflects the actual purchase price.

Restricted Destinations: While we ship globally, a small number of remote locations may be unavailable for delivery. If we cannot service your address, we'll contact you immediately to arrange a full refund.

Delayed or Missing Shipments

Delays may occur due to:

• Customs processing for international orders

• Weather or natural disasters

• Carrier disruptions

• Peak season volume

If your order is significantly delayed beyond the estimated delivery window, please contact us at hello@rovadecor.com. We'll work with our carriers to locate your shipment and find a solution.

Lost Packages:
In the rare event that a package is lost in transit (confirmed by carrier investigation), we'll work with you to either reship your order or process a full refund at no cost to you.

Return Shipments Due to Failed Delivery

If a package is returned to us due to an incorrect address, refusal of delivery, or unclaimed package status, we reserve the right to:

• Charge a restocking fee of 15% for reshipping

• Deduct original shipping costs from refunds

To avoid return shipments, please ensure your shipping information is accurate and retrieve packages promptly when notified by your carrier.

Questions About Your Shipment?

Our customer experience team is here to assist you.

Contact Us:
Email: hello@rovadecor.com
Website: rovadecor.com//pages/contact-us
Response Time: Within 24 hours (Monday-Friday)

At Rova Decor, every detail matters—from the products you choose to the care with which they arrive at your door.